ITSM(IT 서비스관리)

The best company specialized in developing IT operation management solution in Korea

01

Summary

POLESTAR ITSM is the next-generation solution based on V3 beyond ITIL (IT InfrastructureLibrary) V2. It has verified features to improve IT service quality. It provides work processes best for customers’ characteristics through Workflow-based BPM engine.

02

Features

  2. Configure Work process procedure and user service screen
    • Guarantee a system which can automatically apply the customers’ work into the system with automated production tool.
    • Possible to implement and use work procedures with no extra work
  3. CMDB (Configuration Management Database)
    • Provide a management function with verified data structures in order to operate IT asset configuration information efficiently.
    • Possible to check IT asset information at a glance by applying accumulated IT asset classification technique.
  4. Status Wizard
    • Provide the function to create IT asset status in the object screen unit
    • Configure the screen selectively by utilizing prepared CMDB information
  5. Change Management
    • Possible to respond to evolving IT asset management/operation policies accordingly
    • Provide flexible methodologies corresponding to change by sharing prepared practices
03

Main Screens

  • Service Status Screen
  • CMDB Management Screen
  • Service Registration Screen
  • WORKFLOW
04

Main Functions

Process Designer
  • Easy procedures for adding/changing IT services.
  • Configure IT service processes easily and flexibly through Workflow-based Engine
Form Designer
  • Automatically configure web-based services with configured Workflow from process designer using form designer
Status Inquiry Automation
  • Possible to use the service automatically by configuring history information about IT service management activities according to the users’ tastes
Configuration Management (CMDB)
  • Manage configuration management database (CMDB) by providing a user-friendly UI interface
Permission Management by CI Properties
  • Manage exposure range of information by classifying configuration information CI (Configuration Item) properties
  • Control the access to information by granting view access for each user
CI connection
  • Possible to monitor the status by collecting configuration information registered in system and operational information
Organization and Operator Management
  • Processes are composed based on organizations. It provides access to roles and IT assets by managing user groups.
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